Sort Postmortem Statements Into Facts, Judgments, And Actions
Keep postmortem writing disciplined by distinguishing observations, interpretations, and commitments.
Place each statement into the part of the postmortem where it belongs. Fact Judgment Action At 10:14 UTC, checkout failures exceeded 20% for EU customers Alert fatigue likely delayed recognition of the payment-path degradation Add a dedicated payment-failure alert with a lower-noise threshold by July 15 The rollback runbook did not include a required verification step for replica lag The response structure was too communication-light for a Sev 1 event Assign a default comms lead in the incident rotation and test the role in the next drill
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