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PRODUCT-OPERATIONS4 MIN READ

Sort Product Metrics Into HEART

Classify product metrics into HEART categories for cleaner product-ops dashboards.

taxonomy Sort each product-review metric into its primary HEART category. Happiness Engagement Adoption Retention Task Success Post-onboarding confidence rating from new admins Open-text sentiment from beta feedback survey Weekly active admins creating or editing workflows Median number of dashboards viewed per active analyst Percent of eligible accounts enabling the new approvals feature New users who send their first team invite within 24 hours Accounts returning to the workflow builder in week four Cohort still using the reporting feature after 30 days Users who complete export without error or help request

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