Sort Service Breakdowns by RATER

Sort each music-store breakdown by the RATER dimension it most strongly damages. Reliability Assurance Tangibles Empathy Responsiveness A repair promised for Friday is not ready and no one warned the customer. The rental agreement lists the wrong instrument serial number. The associate guesses about whether a mouthpiece will fit the student's instrument. The staff member cannot explain what the setup fee includes. The rental case smells musty and still has last year's name tag inside. The demo keyboard has missing labels and dead batteries in the sustain pedal. A parent says the child is nervous, and the associate keeps talking…

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