Sort Service Failures by RATER
Classify common boutique service issues into RATER dimensions.
Sort each boutique service issue into the RATER dimension that most directly failed. Reliability Assurance Tangibles Empathy Responsiveness The client was promised a Friday courier update but heard nothing until Monday. The associate could not explain care instructions for an exotic leather piece. The private suite had used glasses and the wrong client name on the tray card. The team recommended the same party dress after the client said the event was a memorial dinner. A repair question bounced between three people with no named owner or next update time. The client asked whether a watch strap could be changed…
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