Sort Service Features By Kano Category
Classify HVAC service features with the Kano Model to guide improvement priorities.
Sort each HVAC service-plan feature using the Kano Model. Must-be quality Performance quality Attractive quality Indifferent or reverse risk Technician completes the promised seasonal inspection Work area is left clean and safe after the visit Customer receives a tighter arrival window with live delay updates Plan renewal quote includes clear photos and priority recommendations Customer gets a simple equipment health score after each visit Company remembers filter size and sends a seasonal reminder Glossy membership card with no service information attached Technical dashboard with ten readings and no plain-language summary
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