Use Kano categories to prioritize studio experience improvements.
Sort each studio improvement by its Kano category. Basic need Performance driver Delighter Distraction or low-value idea Lesson credits and make-up balances are accurate in the parent portal Teachers start and end lessons at the scheduled times Parents receive a short monthly progress note with the next practice focus Trial families get a teacher intro message before arriving Each recital performer receives a short personalized highlight clip The lobby has a student celebration wall that changes monthly The office buys a complicated scent diffuser subscription for every studio room The school redesigns staff email signatures before fixing response delays
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