Sort the Fishbone Causes

Sort the possible invoice-error causes into fishbone categories. People Process Tools Measurement Environment Two coordinators started without shadowing a full billing cycle Approvers now review exceptions after invoices are created The account dropdown default changed after the billing-system update The dashboard counts corrected drafts as final invoice errors Quarter-end volume compressed three days of work into one day The new checklist skips the tax-code confirmation step The export file no longer flags missing purchase-order numbers Managers use different definitions for major and minor error

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