Sort electrical contractor metrics into financial, customer, process, and learning scorecard lenses.
Sort each electrical business metric into the balanced scorecard lens it best supports. Financial Customer Internal process Learning and growth Gross margin by job type for panel upgrades, service calls, and builder work Average invoice age and cash collected this week Repeat booking rate from property managers and small commercial accounts Number of review requests sent within 24 hours of job closeout First-time inspection pass rate by project type Callback rate within 30 days of completed service work Apprentice task sign-offs completed this month Estimator estimate-vs-actual review sessions completed
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