DIFFICULT-CONVERSATIONS-SCRIPTS5 MIN READ
Sort the Scene to the Script
Choose whether a moment needs a safety reset, a DESC assertion, or an NVC empathy line.
Sort each workplace scene into the script family you would reach for first. Safety reset DESC assertion NVC empathy Defensive expert hears feedback as disrespect safety Peer repeatedly interrupts in reviews desc Teammate seems hurt and misunderstood nvc Project owner missed the same handoff twice Two teams are arguing as if goals differ Blame is masking a need for reliability script diagnosis Matched the moment to the script family instead of forcing one template. Diagnosis first: safety, assertion, or empathy?
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