Categorize towing calls by urgency and importance so dispatch priority is explicit.
Sort each towing call into the priority bucket it belongs in. Urgent and important Important but scheduled Urgent but right-sized Lower priority or batch Disabled sedan partly blocking a live lane at dusk Police rotation crash scene waiting for lane clearance Fleet customer's box truck blocking a warehouse gate Dealer account pickup promised by end of day Motor-club tow still inside SLA but needs proactive ETA update Customer needs a jump-start in a safe busy parking lot Flat tire in a grocery lot with customer inside store Private-property impound request with no blocked access Auction-yard vehicle move due tomorrow afternoon
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