SAY-IT-SHORTER5 MIN READ
Sort Updates By Reader Job
Match a shorter message to the reader's job instead of using one default summary for everyone.
Sort each message scene by the reader job it should serve first. Needs to decide Needs to act Needs to understand Budget approval update decide Customer reply guidance act Why the process changed understand Launch-day handoff Risk tradeoff note say-it-shorter Trimmed detail by matching message to reader job. If one message serves three jobs, it will usually be too long for at least two of them.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in