Classify process steps by whether they create value, wait, rework, overprocess, or hand off.
Sort each implementation step by what it represents in the value stream. Value-creating work Waiting Rework Overprocessing Handoff Configure the customer's workspace based on confirmed requirements. Wait three days for the customer admin to grant data access. Clean the same import file again because required fields were not checked upfront. Add a 14-slide internal status deck nobody uses for decisions. Pass the account from Sales to Implementation with a notes summary. Wait until Friday's batch approval even though the configuration is ready. Validate that single sign-on works for the customer's users. Ask Finance and Operations to approve the same low-risk…
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