Place feedback themes in a prioritization matrix using impact and controllability.
Controllability Low High Customer Impact Do Now High impact · High control Fixes that hurt many customers and can be changed by your teams this cycle, such as routing rules or ownership clarity. Sponsor High impact · Low control Important issues that need executive sponsorship, budget, or platform dependency before they move. Delegate Low impact · High control Useful cleanup work that can improve polish but should not crowd out bigger pain removal. Wait Low impact · Low control Changes that may matter later, but not enough to displace stronger opportunities right now.
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