SPIN Question Deck for Telesales
Recall which question type to use at each discovery moment.
objection "We already have a provider." The buyer may be satisfied, trapped in contract, or avoiding a sales call. Your line "Makes sense. What do you wish the current provider handled better when volume spikes?" Do not attack the incumbent or lead with price. It respects the status quo while opening a problem question. reflex vs move Prospect says, "Send me information." The skilled move turns a vague action into a meaningful next step. recall What is the smallest strong action at the end of a cold call? A next step proportional to the buyer's signal. Ask for a 15-minute…
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