Triage with the Four Golden Signals

Incident start Checkout latency is 8x normal. The last deploy was 40 minutes ago, but no error spike is visible. The first triage move sets the quality of the whole incident. Golden-signal triage Compare signals before naming causes Latency, traffic, errors, and saturation create a minimum viable incident map. Theory first Rollback, restart, or blame the last change A first action tied to evidence A symptom is not a cause; compare the four signals to narrow the field. 01 Latency 02 Traffic 03 Saturation Confirm impact Signal 1

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