Start With the Workflow, Not the Model
Frame an AI app around a real workflow job before selecting a model or interface.
AI value starts where a real job gets stuck, not where a model looks impressive. The workflow lens Double Diamond starts wide: observe the work, collect real examples, and resist naming the solution too early. Jobs to Be Done keeps the discovery concrete by asking what progress the user is trying to make and what current workaround they have hired instead. The AI twist A model can generate, classify, retrieve, or decide, but the product only matters if those capabilities change a workflow. The best AI app brief names the trigger, input, judgment, output, owner, and failure consequence. The common…
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