Start with their work
Draft a listener-first AI explanation that begins with the person's workflow and decision.
The move: explain the work change before the AI method. A useful AI explanation starts with the listener's task. The model may be technically impressive, but the listener is sorting a queue, planning a shift, approving a budget, or handling a customer. If you begin with the model, they have to translate your words into their world. If you begin with their world, the AI has a place to land. The three-part opener Use this order: work, help, limit. Work names the task. Help says what AI contributes. Limit says what people still own. This order is simple enough to…
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