Walk From Symptom to Leverage Point
Identify the loop behind a recurring symptom and choose a higher-leverage intervention.
The recurring symptom Enterprise kickoff SLAs recover after reminders, then slip again after the next custom deal. The symptom is monthly; the cause is structural. Leverage-point walk Symptom -> loop -> level of intervention A higher-leverage move changes the structure that recreates the symptom. A fix aimed at structure instead of effort. Leverage rises as you move from numbers to rules, incentives, and goals. 01 Pattern 02 Loop 03 Leverage Step 1 Kickoff SLA drops after custom enterprise deals, then recovers after overtime. What should you name first? Step 2
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