Convert a vague extraction task into a strict schema and validation flow that a ticketing system can trust.
A support assistant must turn incoming messages into routing-ready ticket objects. The current prompt says return the important details as JSON, but the ticketing system needs stable owner teams and urgency levels to route work automatically. Consumer-first contract design: define the exact fields the routing system needs, constrain categorical control fields, then validate any live identifiers after generation. The common shortcut is to let the model invent flexible labels and hope downstream code normalizes them. That creates silent routing drift and forces every consumer to maintain its own mapping logic. Before Loose JSON with free-text labels, optional owner fields, and…
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