Find the Escape Point
Explain why supplier corrective action must address both occurrence cause and escape point.
Root cause asks why it happened. Escape point asks why it reached you. You need both. Supplier corrective action often stops at the first satisfying explanation. A jam, wrong setup, worn tool, or missed instruction can explain occurrence. But if the defect moved through inspection, pack-out, release, or shipping, a detection control also failed. Occurrence cause This is the mechanism that created the nonconformance. It points to prevention: maintenance, setup control, mistake-proofing, work instruction clarity, process capability, or material control. Escape point This is the earliest point where the nonconformance should have been detected but was not. It points to…
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