Create a two-day practice for surfacing stale support work.
Create a two-day practice for surfacing stale support work. At the start of each shift, open the saved view for tickets older than five days with no next check date. | For each internally waiting ticket older than three days, add owner, dependency, and next update time. | Before weekly support ops review, bring one aged ticket whose state or SLA clock looks misleading. When [specific support ticket condition] appears, I will [ticket/SLA/escalation behavior] before [handoff, reply, or SLA checkpoint]. I will record evidence in the ticket so the next owner can verify it. In 3 days, check two matching…
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