Sort Escalation Triggers
Distinguish escalation triggers from normal queue work.
Place each support signal where it belongs operationally. P2 ticket has 15% of SLA time remaining and no owner SLA risk trigger Customer asks for a discount after a bug Normal support/account handling Four accounts report same checkout failure Impact threshold trigger Agent is unsure how to explain a documented setting Coaching/knowledge gap Security-related data exposure suspected Compliance/security trigger Customer sends third duplicate chase in two hours Communication escalation trigger Known how-to question from one user Engineering rejected ticket without rationale Ownership conflict trigger
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