Commit to a Service Catalog Cleanup
Create a concrete commitment to standardize one recurring administration request.
Standardize a recurring system-administration service request. Access requests, shared mailbox creation, distribution list updates, laptop prep, VPN setup, or restore requests that currently arrive as free text. I will standardize the [request name] path by adding required fields for system, business reason, owner/approver, duration, and done criteria; then I will test it on the next real request and record what still caused clarification. The next free-text access request missing approver or duration A repeated mailbox, group, VPN, or file-restore request with more than two clarification comments A runbook-backed admin request where steps are still copied from memory A request type…
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