SYSTEMS-THINKING5 MIN READ
Tighten the SLA or Change the Loop?
Evaluate an SLA intervention by tracing its effects on capacity, quality, and delay.
The visible SLA is a parameter. The underlying service capacity stock and triage rules determine whether the parameter can hold.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in