SYSTEMS-THINKING5 MIN READ
Place the Intervention
Classify system interventions by leverage depth and expected delay to choose an appropriate action.
Response delay Leverage depth Fast Slow Low High 2x2-matrix comparison-spectrum option-chips Stabilize now Low leverage and fast response Parameter moves like deadline buffers or temporary staffing can reduce immediate pressure, but they rarely change the loop that created the issue. bl Instrument first Higher leverage and fast response Information-flow moves, such as exposing reopen rates or risk flags, can change attention quickly and prepare deeper rule changes. tl Avoid theater
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