BREWERY-OPERATIONS5 MIN READ
Talk About the Leaker Trend
Use gemba principles to discuss a packaging defect trend with curiosity and shared evidence.
Marco M Packaging lead 1 Open with evidence 2 Handle defensiveness 3 Lock containment The moment 20 sec Quality trend QA has 19 leakers from the first two pallets. Packaging believes the seamer checks were clean. The first sentence decides whether the team studies the process or studies each other's motives. 19 leakers found pallets affected seamer log to review
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