COGNITIVE-FLEXIBILITY5 MIN READ
Talk Through a Pivot Without Whiplash
Explain a pivot as learning from new evidence rather than as random reversal.
Nia N Support manager 1 Believed 2 Learned 3 Next The pivot 20 sec Support huddle Support prepared for self-serve onboarding. Now the first 50 accounts will get concierge setup. The pivot will land as learning or as whiplash depending on the words. 17 early accounts observed 50 accounts in next test
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