Use RICE scoring to compare backlog items with reach, impact, confidence, and effort.
The team cannot choose between import speed and template gallery. RICE = (Reach x Impact x Confidence) / Effort The trap is treating one vivid customer request as if it represents reach, impact, and confidence all at once. Reach Import speed affects 400 active accounts this quarter; gallery affects about 90. Reach anchors the scale of the benefit. Impact Speed has high impact because failed imports block activation; gallery has medium impact. Impact estimates how much each affected user benefits. Confidence Speed evidence from support tickets is 80 percent; gallery evidence from interviews is 60 percent. Confidence prevents weak evidence…
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