Respond to a missed commitment with both psychological safety and clear accountability.
The admission Eli admits he hid a delay because the team looked overloaded. The response will teach whether honesty improves standards or creates punishment. Balanced response Person -> signal -> standard Protect dignity, learn from the signal, then strengthen the team standard. False choice Be kind and drop the standard, or enforce the standard and create fear. The team becomes more honest and more reliable. Psychological safety and accountability are complements, not opposites. 01 Dignity 02 Learning 03 Try Protect dignity Step 1
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