Convert vague team values into observable norms that support commitment and peer accountability.
The pressure test of a norm is whether it can be used without a personality debate. If a norm cannot be observed, it cannot anchor accountability. The TBO formula Use Trigger, Behavior, Owner. Trigger: the event that activates the norm. Behavior: the visible action. Owner: the person responsible for starting it. This specificity supports psychological safety because feedback becomes less personal. You are not accusing someone of being careless; you are returning to a shared agreement. It also supports Lencioni's accountability layer because peers can challenge missed behaviors without waiting for the manager to police everything. Before and after Before:…
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