DATA-DRIVEN-DECISIONS5 MIN READ
Tell a Leader the Favorite Metric Is Misleading
Use Goodhart-aware language to challenge a metric without sounding anti-data.
Dana D COO 1 Open 2 Clarify 3 Commit Dana wants to celebrate ticket closures while reopen rate is rising. The conversation decides whether the data becomes shared evidence or a turf fight. turns evidence tensions Goodhart-aware metric challenge Use the framework explicitly: name the decision, separate evidence from interpretation, and ask what would change the recommendation. Reflex Defend the chart Shared decision logic
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