Apply a 90-second trigger map before sending a reactive message.
Ben is about to send a defensive Slack after engineering says they are tired of cleaning up product's misses. 90-second trigger map: situation, attention, appraisal, response impulse, revised response. The common trap is using the first draft as a factual correction when it is really a response-stage discharge of threat and blame. Situation Write only the observable event: engineering posted that they cannot keep cleaning up product's misses. This removes motive-reading. In Gross's model, a clean situation statement prevents the appraisal from being smuggled in as fact. Attention Notice where attention has narrowed: the phrase product's misses and the fear…
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