The Locked Case Tradeoff
Explain when a hard control like a locked case should be paired with service coverage and data review.
What changed when the store made product protection serviceable? Before: protection added, service path missing. After: protection paired with coverage and response ownership. Moved the case into a sightline. Staff can respond faster and observe the category naturally. Assigned hourly ownership. A control works only if someone owns the customer path it creates. Reviewed sales and shrink together. Lower theft is not enough if honest customers stop buying. Protect the product and the purchase path. deterrence control design Balanced hard protection with customer service and measurement. When friction rises, assign ownership.
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