CONVERSATION-REPAIR5 MIN READ
The Repair Ladder
Use a repair ladder that sequences acknowledgement, responsibility, repair offer, and request.
A repair lands better when the pieces arrive in an order the other person can process. Repair Ladder: from rupture to next step Acknowledge the rupture Observation plus impact Name what happened Accept your part Responsibility before explanation Own it clearly Offer repair Restore airtime, trust, or process Make it tangible Make a request Concrete, doable, answerable Agree next behavior Responsibility lowers defensiveness Repair restores what was damaged Request prevents repeat rupture Which sequence best follows the repair ladder?
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