THEME-PARK-MANAGEMENT5 MIN READ
Coach a Safety Observation Without Triggering Defensiveness
Use SBI to coach an employee on a safety behavior with specificity and respect.
Evan E Seasonal attractions host S Situation B Behavior I Impact Coaching moment 90 sec Safety behavior You saw Evan wave a family through the stroller gate while looking away toward a radio call. The behavior is small, but the gate is a control point. Framework 1 min SBI Situation, Behavior, Impact
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