Commit to One Gemba-Based Improvement
Create a specific commitment to observe work at the gemba and run a small PDCA test.
Observe one real park-floor friction point and run a small PDCA test. A live queue, kiosk, pickup shelf, stroller return, bag check lane, parade crossing, restroom supply point, parking merge, or ride merge point. At [specific location/time], I will observe [work step] for 20 minutes. I predict the friction is [cause]. I will test [small reversible change] for [time window]. I will check [measure] before and after, then decide to standardize, adjust, or abandon the change. A locker or stroller rental kiosk where guests repeatedly pause, ask the same question, or abandon the transaction. A mobile-order pickup shelf where runners…
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