Gemba-to-PDCA Improvement Cards
Recall how to connect direct observation at the work site with a PDCA test.
Gemba What does a gemba walk require before proposing a fix? Direct observation of the actual work, with questions that reveal current conditions. In a park, that could mean watching stroller return, dispatch grouping, tray pickup, locker rental, or bag check as it really happens. PDCA Improvement loop What are the four PDCA steps? Desk fix vs floor test Which improvement habit fits a busy stroller-return issue? The stronger move treats the floor as evidence and the change as a test. Objection Objection: 'We already know the problem; we need action.' We already know the problem; we need action. A…
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