Use an After Action Review to identify sustain and improve actions after a peak operating day.
The park needs to learn from a sold-out day before tomorrow's opening. The team is tired, and the risk is turning the review into blame or a list of memories. After Action Review: intended result, actual result, difference, cause, sustain, improve, owner. A peak-day review that only asks 'what went wrong?' creates defensiveness and misses practices worth preserving. Intent Write the plan in observable terms. Parking open by 8:15, parade route clear by 2:30, mobile pickup under 10 minutes, egress lanes active by 9:45. Actual Record facts, not speeches. Parking opened at 8:33, parade route cleared at 2:27, mobile pickup…
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