Use Five Whys to move from symptom to process cause in a recurring park operation issue.
Harbor Grill mobile-order pickup is 20 minutes behind on peak Saturdays. The first explanation is that seasonal runners need retraining. Five Whys: keep asking why until the team reaches a controllable process cause rather than a vague human label. Stopping at 'training' is attractive because it feels actionable, but it may leave the process condition that creates the error untouched. Why 1 Why are pickup times late? Finished bags sit on the shelf while runners search for names and missing sides. Why 2 Why are runners searching? The kitchen stages by station completion, while the pickup screen sorts by promise…
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