THRIFT-STORE-MANAGEMENT5 MIN READ
Coach the Volunteer Who Overprices
Use GROW questions to coach a volunteer toward better pricing judgment without shaming them.
Ana A New volunteer pricer G Goal R Reality W Way Forward The moment 30 sec A pricing correction without shame Ana priced basic sweaters at a premium level. The rack is full, nothing moved, and she is proud that she protected value. The conversation must protect both store flow and volunteer confidence. 10 sweaters overpriced 0 sold by close
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