Use concise scripts to handle donor objections while enforcing acceptance standards.
But someone could fix this. Broken appliance, damaged furniture, or unsafe item. Say I appreciate you wanting it reused. We can only accept items we can safely test, price, and sell with our current team. Accepting repair hopes creates hidden labor and disposal cost. It connects the no to capacity and safety, not personal judgment. You took one like this last month. Donor challenges inconsistent past acceptance. I understand. We have tightened the standard so the backroom stays safe and donations we accept can reach the floor. Debating the past distracts from today's rule. It acknowledges inconsistency without reopening the…
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