Trace the Price-Tag Error
Use root-cause steps to identify and correct a recurring price-tag mismatch.
Customers expect half-off because shelf signs say blue tags are discounted, but premium blue-tag items scan full price at checkout. Fishbone root-cause path: define the effect, branch possible causes, test the strongest branch, then run a small PDCA correction. The easy reaction is to blame pricers or cashiers. That may miss the real escape point: the store created two meanings for the same color tag. Define effect Effect: customer-facing sign promises blue-tag discount, but some blue-tag items scan full price. The effect is a mismatch between customer expectation and register behavior. Branch causes Methods: exclusion rule unclear. Materials: tag colors…
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