THRIFT-STORE-MANAGEMENT5 MIN READ
Say No to the Unsafe Couch
Use policy, empathy, and redirect options to refuse an unsafe donation clearly.
Mr. Harris H Donor 1 Acknowledge 2 Boundary 3 Redirect The moment 20 sec A difficult no The couch is not acceptable under store policy, but the donor believes he got a yes yesterday. If the item enters the backroom, it creates disposal cost and safety risk. If the person feels dismissed, future donations suffer. The formula 1 min Policy plus empathy Thank -> reason -> redirect
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