Walk the Saturday Donation Surge
Navigate a donation surge by making sequential choices that protect flow and safety.
Live surge Four donors arrive at once. The alley is narrowing, the backroom has two open carts, and the furniture bay is full. The first decision must protect access and visual control, not just move the closest bags. 5S plus urgent-important triage Protect the lane -> sort the risk -> stage the value In a surge, flow fails when access, safety, and staging compete. Handle them in sequence. React Unload whoever is loudest or closest. The line moves without turning the backroom into one pile. Surges need sequence. If you protect the flow path first, every later sorting decision gets…
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