Walk Shrink Back to Its Cause
Use fishbone categories to investigate shrink before choosing a corrective action.
Count gap Twenty-three boutique items are missing from expected locations. No one has yet checked whether they were sold, transferred, damaged, stolen, or mis-entered. The first story you accept will shape every control you add. Fishbone discipline Effect -> branches -> evidence -> correction A fishbone diagram sorts possible causes before the team narrows them. It is a guardrail against blame and one-cause thinking. Blame Pick cashier, volunteer, or customer theft first. Corrective action fits the actual escape point. Cause categories make the team look wider before it narrows. 01 Contain 02 Branch 03 Correct Immediate containment Count gap found
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