FOOD-TRUCK-BUSINESS5 MIN READ
Coach Ticket Times With SBI
Use SBI/SBII feedback to address slow ticket times without blame.
Diego D Grill cook S Situation B Behavior I Impact The rush 20 sec The moment Ticket time doubled during a brewery rush and the team needs to reset before tomorrow. The feedback has to be specific enough to change behavior without turning Diego defensive. 11m average ticket time 8 customer apologies
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