Classify review themes as must-be, performance, or delight attributes and choose the next action.
Camping lantern reviews mention three themes: loose battery door, strong brightness, and requests for a hanging clip. Kano: stabilize must-be basics, prove performance factors, then consider delighters. Prioritizing the charming hanging clip first feels customer-centric, but it ignores the battery-door complaint that can destroy baseline trust. Separate review themes Theme 1: loose battery door. Theme 2: brightness is strong. Theme 3: customers want a hanging clip. The first step is not solutioning. It is extracting clean themes from review language. Classify the themes Loose battery door = must-be. Brightness = performance. Hanging clip = delight. A door that stays closed…
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