Commit to a Two-Day Callback PDCA Test
Commit to a two-day PDCA test that reduces overdue client callbacks.
Draft and run a two-day PDCA callback experiment. Overdue client callbacks, lab-result calls, estimate follow-ups, medication refill calls, or post-op check-ins. PLAN: We predict [callback metric] will improve from [baseline] to [target] if we [specific process change] for [scope]. DO: Run it for two days with [owner]. CHECK: Review [metric] at [time]. ACT: Adopt if [success rule], adapt if [partial result], abandon if [failure signal]. In 3 days, check whether the test ran and whether you chose adopt, adapt, or abandon. Lab-result callbacks waiting on doctor approval after 3 p.m. Post-op check-ins that stay open across shift change Medication refill…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in