No Surprises: The Upward Trust Ledger
Choose update timing that protects trust without flooding your manager.
Your boss should learn about material risk while there is still something useful to do. A trust ledger is the accumulated evidence that you can be relied on when reality changes. In managing up, trust is not built only by delivering good news. It is built by surfacing material changes early enough that your boss still has choices. The expectation-setting part is the update threshold: what counts as routine, what counts as a decision, and what counts as an escalation. Without that threshold, people either over-update and create noise or under-update and create surprises. This playbook uses three proven managing-up…
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