Use DESC to set a respectful boundary when a family requests care outside the plan.
Daniel Rivera DR Client's son D Describe E Express S Suggest Boundary moment 20 sec The ask A family member wants extra time and an unscheduled car transfer. The manager needs to protect scope while acknowledging stress. The wrong yes can create safety risk; the wrong no can damage trust. 1 out-of-plan transfer 60 min would delay next client
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in